Shipping , Exchanges & Returns

PROCESSING

> In-stock items purchased from The Body Fix ship within 14 business days (excluding holidays or weekends).  Alaska, Hawaii, Puerto Rico and Guam orders may take considerably longer than the estimates. Processing can vary  from 1-14 business days during peak season. However, We usually ship within 3 -7 business days. Tracking may be issued ahead of time, please do not be alarmed if it is not active right away. 

> Orders placed on holidays, Saturdays or Sundays will be processed the following business day.

 

IS COVID-19 AFFECTING DELIVERY TIMES OR OPERATIONS?

> The Body Fix continues to operate as normal and steps are being taken to ensure for you to keep our delivery times promise and guarantee. You may experience delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, we’ll make sure you will receive tracking notifications.

> We are taking all necessary precautions and closely following government guidelines for our own US warehouses and facilities.


> It’s important to stay connected. We encourage you to keep in touch every day with your loved ones - and know you can connect with us anytime you need us.

Where is my item coming from?
Most  in stock products are shipped from the US - Our US warehouses are based in CA & MS.
Since we also ship to different countries, we've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time. For presale orders & international orders, you may receive the item from any of these warehouses.
Different warehouses mean that sometimes your order may come in different packages at different times, but that's about it. No worries, we'll keep you informed with tracking numbers of different packages.

 

RETURNS

In response to the Covid-19 Pandemic :No returns after April 1 2020. This decision was made in response to the COVID 19 Pandemic. We will send a mass email once Universal Precautions are lifted & we resume exchanges & returns. 

 EXCHANGES 


Thanks for your recent order! As noted on our website at the time of your order, We are currently not accepting exchanges or returns. This decision was made in response
to the COVID 19 Pandemic. Honestly we don't expect to resume anytime soon as numbers are still on the rise. Most of our staff is considered high risk & limited so we are taking measures to keep not only us ,but any customer receiving exchanged goods safe. We appreciate your patience & understanding at this time. We will email once Universal Precautions are lifted & we resume exchanges/returns. If you need to cancel before shipment please email us immediately. Once shipped we cant accept the item back due to COVID.

We appreciate your business and support! Thanks, Maci

 



WHAT IS A PRE ORDER? PRE ORDERS ARE ITEMS NOT YET IN STOCK OR UNDER COMPLETION. PRE ORDERING GIVES YOU FIRST DIBS ON OUR HOTTEST & FASTER SELLING PRODUCTS!
(ALLOW UP to  45 BUSINESS DAYS).

INTERNATIONAL ORDERS- 2-21 BUSINESS DAYS BASED ON CARRIER-AFTER INTERNATIONAL ORDERS LEAVE THE USA WE CAN NOT TRACK SHIPMENTS.  IF USPS VERIFIES SHIPPING TO CUSTOMS WE ARE NO LONGER RESPONSIBLE FOR THE ITEM AFTER IT LEAVES THE USA. PLEASE ONLY ORDER INTERNATIONAL ITEMS IF YOU AGREE TO THESE TERMS. WE HAVE HAD TO IMPLEMENT THIS POLICY DUE TO INTERNATIONAL SCAMMING. PLEASE CHECK WITH YOUR LOCAL POSTAL SERVICE, TO VERIFY THAT THERE WILL BE NO ADDITIONAL CHARGES ONCE YOUR ITEM ARRIVES. WE’VE ONLY SEEN THIS ISSUE WITHIN THE UK SO FAR. THANKS FOR YOUR BUSINESS!

 


 

QUESTIONS

Email any questions to thebodyfixstore@gmail.com ( Allow 48 hours for a response during peak seasons).

 

HOURS OF OPERATION

MON-THURS 

9A-4P

FRI 8A-12P

Thanks!