Hi Bodied Babe,
As the world begins to feel the effects of COVID-19 we’ve made some changes to how we operate so that we can truly focus on the safety of our employees and all of our amazing customers.
Our distribution center has always followed strict hygiene practices that are adhered to everyday, however, we have placed additional steps for sanitization and hygiene including social distancing protocols from our leading medical experts to ensure a safe environment for packaging & shipping.
After careful consideration and for the health and well-being of our limited/high risk staff and valued customers, we‘ve made the decision to make these change:
We are currently not accepting exchanges or returns. This decision was made in response
to the COVID 19 Pandemic. Honestly we don't expect to resume anytime soon as numbers are still on the rise. Most of our staff is considered high risk & limited so we are taking measures to keep not only us ,but any customer receiving exchanged goods safe. We appreciate your patience & understanding at this time. We will email once Universal Precautions are lifted & we resume exchanges/returns. If you need to cancel before shipment please email us immediately. Once shipped we can't accept the item back due to COVID.
In response to the Covid-19 Pandemic :No returns after April 1. This decision was made in response to the COVID 19 Pandemic. We will send a mass email once Universal Precautions are lifted & we resume exchanges & returns. Until then ALL SALES ARE FINAL.If there is an issue with your order please email us within 72 hours of receipt at firstname.lastname@example.org As always, we recommend measuring and following the sizing suggestions in each product's description. If you have questions about sizing please email us at email@example.com before or immediately after purchase to prevent an exchange.
The good news is we are still open for business at www.shopthebodyfix.com. All shipping methods are back to normal! We know how important it is to stay lookin’ fresh & FIT even during quarantine so look for new fitness & lounge apparel soon! We’ve got you covered for every gym day, sexy mirror-selfie, yoga session, chill & meditation sessions, at-home fitness dates and quarantine TikTok’s!
Our customer service teams are working remotely for their safety, ready to provide you with customer care via email. And of course, all of our social media platforms are still posting fitness inspo, reviews, testimonials , giveaways, funny memes and more.
Our hearts go out to those affected by the virus and we encourage you to please take care of each other, be kind and stay safe.
We thank you for your loyal love and support during these unprecedented times. We’re all in this together!
The Body Fix Fam